Frequently Asked Questions
Get quick answers regarding sizing charts, courier safety standards, transaction modes, and customized boutique configurations.
Standard shipments arrive at metro regions in 2 to 4 business days, and other interior regions up to 5-7 business days. Real-time updates can be monitored using our integrated Tracking tool with direct links.
We process secure online checkouts via Razorpay, supporting major cards, instant UPI apps, and modern net banking. We also offer Cash on Delivery (COD) across thousands of pin codes in India with a flat ₹100 boutique processing fee.
For client peace of mind, Kimakshi supports a 7-day Return or Exchange guarantee on unworn items with tags intact. Please note that shipping charges are applicable for return and exchange procedures: a nominal reverse pickup charge of ₹150 is either deducted from your total refund value or collected before shipping your exchange item.
Yes, absolutely! Since we operate micro-boutique collections, our top master tailors are happy to assist. Post successful payments, drop us a line at support@kimakshi.com stating your Order Number and preferred sizing measurements.
Changes or cancel parameters can be modified within 12 hours from completion, before your parcel is assigned to couriers. Reach out to our customer desk stating your registered email and checkout details for instant updates.