3-Day Easy Exchange Policy

To be eligible for an exchange, items must meet the following guidelines:

• The exchange request must be submitted within 3 days of delivery.
• Items must be unworn, unwashed, and completely undamaged.
• Original brand tags, safety seals, and boutique labels must remain attached.
• Must be inside the original protective premium packaging.

Once your exchange request is submitted via your profile dashboard:

• Our support managers will verify the request and coordinate a reverse pickup.
• Open Box Hand-over: DTDC Express associates will perform an open-box check to verify product integrity at hand-over.
• Once verified, your fresh exchange product will be dispatched.
• If the preferred size/style is out of stock, credit will be added to your boutique wallet.

We strive to keep exchanges simple and affordable for all customers:

• First Exchange: Fully covered by us! No shipping or logistics cost is charged (₹0 fee).
• Subsequent Exchanges: Charged at a flat logistics fee of ₹100, automatically deducted from your wallet balance.
• Wrong Product Delivered: If we deliver an incorrect style, size, or defective item, absolutely no logistics or shipping fee is charged.