Privacy policy

Privacy Policy

Last updated: September 25, 2026

At Kimakshi, your privacy is as important to us as the quality and craftsmanship of our clothing. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure, and transparent.

This Privacy Policy explains how Kimakshi collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you visit or make a purchase from our Shopify store, we may collect the following information:

Personal and Contact Information

Full name, email address, phone number, billing address, and shipping address.
Account details and information you provide when contacting our customer support team.

Order and Transaction Information

Products purchased, order history, selected sizes, and customization preferences.
Payment status, transaction references, and refund details.

Technical and Usage Information

IP address, browser type, device information, screen resolution, and browsing activity.
Information collected through cookies and similar technologies to improve website functionality and customer experience.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

Processing, confirming, and fulfilling your orders.
Arranging shipping, delivery, exchanges, and refunds.
Sending order confirmations, payment updates, and shipment tracking notifications through SMS, email, or other communication channels.
Providing customer support and responding to inquiries.
Improving our website, products, services, and shopping experience.
Sending promotional offers, new collection announcements, and marketing communications where you have provided consent or where otherwise permitted by applicable law.

You may opt out of promotional communications at any time.

3. Shopify Platform and Third-Party Services

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and serve our customers.

Your information may be processed by Shopify and its service providers to facilitate website operations, checkout, order management, fraud prevention, and other essential store functions.

We may also share relevant information with trusted third parties, including:

Payment service providers such as Razorpay.
Shipping and logistics partners responsible for delivering your orders.
SMS, email, and customer communication service providers.
Technology and analytics providers that help us operate and improve our store.

These service providers receive only the information reasonably necessary to perform their services and are subject to applicable contractual and legal obligations.

4. Payment Security

Your payment security is a priority at Kimakshi.

Payments made through our store may be processed by Razorpay and other payment providers supported by our Shopify checkout.

Depending on the payment method, these providers may process credit card, debit card, UPI, net banking, and other payment-related information in accordance with their security and privacy policies.

Kimakshi does not directly store complete credit or debit card details on its own servers. Payment processing and the handling of sensitive payment information are subject to the security standards and compliance obligations applicable to the relevant payment provider.

5. Data Protection and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure connections, access controls, and security features provided by Shopify and our service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted over the internet.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep your shopping cart and checkout functional.
Remember your preferences and improve your browsing experience.
Understand website traffic and customer interactions.
Support advertising and marketing activities, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Data Sharing and Disclosure

Kimakshi does not sell or rent your personal information to third-party data brokers.

We may disclose your information when necessary to fulfill orders, provide services, comply with legal obligations, respond to lawful requests, prevent fraud, or protect our legal rights.

We may also share relevant information in connection with a business restructuring, merger, or transfer of business, subject to applicable privacy laws.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request access to the personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of your personal information, subject to legal and business recordkeeping requirements.
Withdraw consent for promotional communications.
Raise concerns about how your personal information is collected or used.

To exercise these rights, please contact us using the details provided below.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, comply with applicable legal and tax requirements, and resolve disputes.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable legal obligations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Shopify services, legal requirements, or data protection procedures.

Any updates will be published on this page along with the revised effective date.