Shipping policy

Shipping Policy

Last updated: September 25, 2026

At KIMAKSHI, every order represents our commitment to handcrafted quality, comfort, and style. We work with trusted delivery partners to ensure your garments reach you safely and as quickly as possible.

This Shipping Policy explains our shipping charges, delivery timelines, order dispatch procedures, and shipment tracking services.

1. Free Shipping

We offer complimentary standard shipping on all prepaid orders above ₹999 across eligible delivery locations in India.

Prepaid orders above ₹999 qualify for free standard shipping.
Orders below ₹999 are subject to standard shipping charges.
Free shipping applies to eligible prepaid orders and does not automatically apply to Cash on Delivery (COD) orders.

2. Order Processing & Dispatch

Our shipping team works carefully to prepare and dispatch your orders while maintaining the quality and presentation of every garment.

Orders are generally dispatched within 24–48 business hours after order confirmation and successful payment verification, where applicable.
Orders placed on Sundays, public holidays, or during major sale events may require additional processing time.
Orders requiring customization, special preparation, or additional verification may take longer to dispatch. Any applicable additional timeline will be communicated where possible.
Dispatch timelines refer to the time taken to hand over an order to the courier partner and do not represent the final delivery date.

3. Estimated Delivery Timelines

Once your order has been dispatched, the estimated delivery timelines within India are as follows:

Metro Cities: 2–4 business days.
State Capitals & Tier 2 Cities: 3–5 business days.
Rest of India & North-Eastern Regions: 5–7 business days.

Delivery timelines are estimates and may vary depending on your location, courier service availability, weather conditions, public holidays, operational delays, or other circumstances beyond our reasonable control.

Remote locations and areas with limited courier connectivity may require additional delivery time.

4. Standard Shipping Charges

Shipping charges applicable to your order will be displayed during checkout before you complete your purchase.

Order Type	Shipping Charges
Prepaid orders above ₹999	Free standard shipping
Prepaid orders below ₹999	Flat ₹49
Cash on Delivery (COD)	Flat ₹49 courier surcharge

The COD surcharge is applicable to Cash on Delivery orders for courier handling and collection services. Any applicable shipping charges and COD fees will be displayed or communicated before order confirmation.

5. DTDC Express Open Box Delivery

Where available and supported by the courier service for your delivery location, KIMAKSHI offers DTDC Express Open Box Delivery to help customers verify their shipments at the time of delivery.

Under the Open Box Delivery service, customers may be permitted to inspect the contents of the package in the presence of the delivery representative, subject to DTDC's applicable service conditions and delivery procedures.

Please follow the courier representative's instructions during the inspection process.
Check the product received against your order details and look for any visible damage or discrepancies.
If you notice an incorrect product, missing item, or visible damage, report the issue to the delivery representative and contact our customer support team promptly.
Open Box Delivery is subject to courier availability, serviceability, and the procedures applicable to your shipment.

Where Open Box Delivery is unavailable for a particular shipment, the courier's standard delivery procedures will apply.

6. Packaging & Transit Safety

We take reasonable precautions to ensure your garments are securely packed before dispatch.

Orders are packed using suitable protective packaging, which may include water-resistant packaging materials and tamper-evident security seals, depending on the shipment.

Customers are encouraged to inspect the external packaging at the time of delivery and report any visible signs of tampering or transit damage to the courier representative and our customer support team.

7. Order Tracking

Once your order has been dispatched, a shipment tracking number and tracking information will be shared through the contact details provided during checkout, where supported by the courier and our notification systems.

Tracking details may be sent via SMS, email, or other available communication channels.
You can use the tracking number or tracking link to check the current shipment status.
Tracking updates may take some time to appear after the courier receives your package.
Delivery status and estimated arrival dates are provided by the courier and may change during transit.

For secure order verification, please use the tracking facility available on our website and enter the requested order or shipment details.

8. Incorrect Shipping Information & Failed Deliveries

Customers are responsible for providing accurate shipping addresses, PIN codes, and active contact numbers when placing an order.

Incorrect or incomplete addresses may result in delivery delays, failed delivery attempts, or shipment returns.
Customers should remain available at the delivery address and respond to reasonable courier verification calls.
If a shipment cannot be delivered because of incorrect information, customer unavailability, or repeated unsuccessful delivery attempts, the courier may return the shipment to our facility.
Any additional shipping or re-delivery charges, where applicable, will be communicated to the customer and handled in accordance with applicable law and our order policies.

If you notice an error in your shipping details after placing an order, please contact us immediately. Address changes may not be possible once the order has been dispatched.

9. Delayed, Lost, or Damaged Shipments

While we work with our delivery partners to ensure timely delivery, unforeseen circumstances may occasionally cause delays or shipment issues.

If your shipment is delayed, appears lost, or arrives damaged, please contact our customer support team with your order number and tracking details.

We will coordinate with the relevant courier partner to investigate the issue and assist in resolving it in accordance with our policies and applicable consumer protection laws.