Refund policy

Return, Exchange & Cancellation Policy

Last updated: September 25, 2026

At KIMAKSHI, we are committed to providing beautifully crafted garments and a satisfying shopping experience. We understand that finding the right size and fit is important, and we aim to make our exchange process as simple and convenient as possible.

KIMAKSHI follows an exchange-only policy. We do not offer refunds or accept returns for change of mind, size preference, or styling preferences. Eligible exchanges are subject to the conditions outlined below.

Customers must submit their exchange requests within 24 hours of delivery. Order cancellations must be requested separately and are subject to approval before fulfillment.

1. 24-Hour Exchange Policy

Customers may request an exchange within 24 hours from the date and time of delivery of their order.

• Exchange requests must be submitted within 24 hours of delivery.
• Requests submitted after the 24-hour period may not be accepted, except where required by applicable law.
• Exchanges are subject to product inspection, eligibility verification, and stock availability.
• Eligible exchanges may be requested for size or style changes, subject to availability and the conditions of this policy.
• Submitting an exchange request does not automatically guarantee approval.

Customers are encouraged to inspect their orders promptly after delivery and contact our support team within the specified period if an exchange is required.

2. Exchange Eligibility Criteria

To qualify for an exchange, the product must meet the following conditions:

• The exchange request must be submitted within 24 hours of delivery.
• The product must be unused, unworn, unwashed, and undamaged.
• All original brand tags, safety seals, and boutique labels must remain attached and intact.
• The product must be returned in its original protective packaging, wherever applicable.
• The product must not have been altered, modified, or subjected to unauthorized repairs.
• The product must pass our exchange inspection and verification process.

Products that do not meet these eligibility conditions may be declined for exchange, subject to applicable consumer protection laws.

3. Exchange Process

To initiate an exchange, please follow the steps below:

Step 1: Submit Your Exchange Request

Log in to your KIMAKSHI customer account and submit an exchange request through your profile dashboard, where this facility is available. Select the relevant order and product and provide the reason for your exchange.

If you are unable to submit a request through your account, contact our customer support team at support@kimakshi.com or +91 98910 00750 within 24 hours of delivery.

Step 2: Request Verification

Our customer support team will review your request and verify whether the product meets the exchange eligibility criteria.

We may request photographs, order details, or other relevant information to help assess the exchange request.

Step 3: Reverse Pickup

Once the exchange request is approved, our team will coordinate a reverse pickup through our designated logistics partner, subject to courier service availability at your location.

Please ensure that the product is securely packed with all original tags, labels, and packaging intact before handing it over to the courier representative.

Step 4: Open Box Inspection & Handover

Where supported by the courier service, DTDC Express may conduct an Open Box check at the time of pickup to verify the product's condition and packaging.

All exchanged products are subject to inspection upon receipt at our facility. The exchange will proceed once the returned product has been verified and approved.

Step 5: Dispatch of Exchange Product

Once the returned product has passed inspection, the replacement product will be processed and dispatched, subject to stock availability.

Customers will receive shipment tracking information through the contact details provided with their order, where supported by our notification systems.

4. Exchange Fees & Logistics Charges

We aim to keep our exchange process convenient and affordable for our customers.

First Exchange – Completely Free

Your first eligible exchange is covered by KIMAKSHI at no additional exchange logistics charge.

• First eligible exchange fee: ₹0.
• No exchange shipping or logistics fee will be charged for the first approved exchange.

Subsequent Exchanges – Flat ₹100

For subsequent eligible exchanges, a flat logistics charge of ₹100 will apply per applicable exchange.

• The ₹100 charge covers the applicable exchange logistics fee.
• Where available and applicable, the fee will be deducted from the customer's KIMAKSHI wallet balance.
• If sufficient wallet balance is unavailable, our support team will communicate the available payment options before processing the exchange.

Any applicable charges will be communicated to the customer before the exchange is processed.

5. Incorrect, Damaged, or Defective Products

At KIMAKSHI, we take product quality and order accuracy seriously.

If you receive an incorrect product, an incorrect size compared with your confirmed order, or a product that is damaged or defective, please contact our customer support team within 24 hours of delivery.

No exchange shipping or logistics fee will be charged for correcting a verified incorrect, damaged, or defective product.

To help us resolve the issue promptly, please provide:

• Your order number.
• A brief description of the issue.
• Clear photographs or videos of the product and packaging, where requested.

Our team will review the issue and coordinate an appropriate resolution, which may include a replacement, repair, refund, or another remedy where required under applicable law.

Nothing in this policy limits any statutory rights or remedies available to customers under applicable Indian consumer protection laws.

6. Out-of-Stock Products & Boutique Wallet Credit

If the requested exchange size or style is unavailable, our support team will inform you of the available options.

Where an exchange cannot be fulfilled due to stock unavailability, KIMAKSHI may offer boutique wallet credit, subject to the customer's agreement and applicable law.

• Wallet credit will be communicated to the customer before it is issued.
• Wallet credit may be used toward eligible purchases on the KIMAKSHI website, subject to the applicable wallet terms.
• Wallet credit will not replace a refund or other remedy where such remedy is legally required.

7. Products Not Eligible for Exchange

Unless otherwise required by applicable law, the following products may not qualify for exchange:

• Products for which an exchange request is submitted after the 24-hour request period.
• Products that have been worn, washed, used, or damaged after delivery.
• Products with removed, damaged, or missing original tags, labels, or safety seals.
• Products that have been altered, customized, or modified at the customer's request, except where the product is defective or otherwise covered by applicable law.
• Products that fail the exchange inspection due to conditions attributable to the customer.

These exclusions do not limit any rights or remedies available to customers under applicable Indian consumer protection laws.

8. Refund Policy – No Refunds

KIMAKSHI does not provide refunds for change of mind, incorrect size selection, personal preference, or styling preferences. Our standard policy is exchange-only, subject to the eligibility criteria and 24-hour exchange request period described above.

However, where a refund is required under applicable law, including in cases where a legally required remedy cannot otherwise be provided, the refund will be handled in accordance with applicable legal requirements and payment-provider procedures.

Any approved refund for a prepaid order will generally be processed through the original payment method, where supported by the payment provider.

Nothing in this policy excludes or restricts any consumer rights or remedies that cannot legally be excluded or restricted.

9. Order Cancellation Policy

Customers who wish to cancel an order must submit a cancellation request to KIMAKSHI. Orders are not automatically cancelled merely because a customer requests cancellation.

How to Request a Cancellation

To request cancellation, please contact our customer support team using the following details:

• Email: support@kimakshi.com
• Phone: +91 98910 00750

Please provide your order number and the reason for cancellation.

Cancellation Before Fulfillment

Cancellation requests submitted before fulfillment will be reviewed by our team. Approval depends on the order status and whether processing, packaging, or dispatch activities have already commenced.

Submitting a cancellation request does not guarantee that the order will be cancelled.

Orders Already Fulfilled or Dispatched

Once an order has been fulfilled or handed over to the courier partner, cancellation may no longer be possible. In such cases, customers may contact our support team for assistance in accordance with this policy and applicable law.

Approved Cancellation of Prepaid Orders

Where a prepaid order cancellation is approved, any applicable refund will be processed in accordance with applicable law and the payment provider's procedures.

Cancellation and refund restrictions under this policy do not apply where a refund or other remedy is legally required.

10. Important Information About Open Box Delivery

Where DTDC Express Open Box Delivery is available for a shipment, customers are encouraged to inspect the package in the presence of the delivery representative and follow the courier's applicable procedures.

If you notice any visible damage, tampering, missing items, or incorrect products, please report the issue promptly to the courier representative and contact our support team.

Open Box Delivery is subject to courier availability and the service conditions applicable to the shipment. It does not limit your rights under applicable consumer protection laws.

11. Exchange Processing Time

Exchange processing times may vary depending on the pickup location, courier availability, inspection requirements, and stock availability.

Once the returned product has been received and approved, we will process the replacement as promptly as reasonably possible.

Customers will be informed of any material delays or stock-related issues where information is available.

12. Need Assistance With Your Exchange or Cancellation?

Our customer support team is available to assist with exchange requests, cancellation requests, sizing guidance, product fit, and available style alternatives.

If you need help, please contact us:

Brand: KIMAKSHI

Website: https://kimakshi.com

Email: support@kimakshi.com

Phone: +91 98910 00750

Please include your order number when contacting us so that we can assist you more efficiently.

Thank you for choosing KIMAKSHI. We appreciate your trust in our craftsmanship and look forward to making your shopping experience special.